Accounting Support Analyst

Location: Zone 12, Guatemala City – Hybrid
Contract Type: Fixed-term

Job Description:
We are looking for Accounting Support Analysts to assist customers with accounting-related inquiries, supporting month-end and year-end close processes. You will handle cases via phone, email, and chat, resolving questions and following up until resolution.

Key Responsibilities:
Provide customer support on accounting-related matters via phone, email, and chat
Support month-end and year-end financial close processes
Apply case management and escalation processes
Identify recurring issues and recommend process improvements

Requirements:
English level B2 or higher (required)
1+ year of experience in accounting support, billing, or customer service (call center experience preferred)
Knowledge of basic accounting principles
Advanced Excel and Microsoft Office skills
Strong analytical skills and attention to detail

Nice to have:
Knowledge of GAAP
Experience with ERP/accounting systems (SAP, Oracle, NetSuite) or CRM (Salesforce)

Schedule: 8:00am – 5:00pm
Work Mode: Hybrid (2 days in office)

Apply now and become part of our team!.

-Requerimientos- Educación mínima: Bachillerato / Educación Media
1 año de experiencia
Idiomas: Inglés
Conocimientos: Contabilidad, Crm, Erp, Netsuite, Oracle, Salesforce, Sap
Palabras clave: contabilidad, treasury, accounting, tesoreria, apoyo, support, soporte, analista, analyst