Ride Sharing Services Customer Service Specialist

General Description We are seeking a dynamic and customer-focused Customer Service Representative with Sales Experience to join our CX team in a BPO/call center environment. This role combines excellent customer support with sales-driven interactions, requiring strong communication skills, active listening, and the ability to identify opportunities to promote products or services. The ideal candidate thrives in fast-paced settings, builds rapport easily, and consistently delivers solutions that enhance customer satisfaction while contributing to business growth. Key Responsibilities Handle inbound calls, delivering friendly and efficient customer service in English. Listen actively to understand customer needs and solve order or delivery challenges. Use your soft skills to build rapport and ensure a delightful experience. Apply sales experience to upsell features or assist with menu options when appropriate. Work with your team to keep the delivery process fast and flawless Requirements Work Modality: Must be flexible to work on-site Experience: + 6 months of experience in customer service - desirable Education: Minimum High School Diploma or equivalent certification required. English Level: B1 - B2 Spoken & Written (CEFR). Background Check: Must pass a local and international criminal record check (BGC). Employment Verification: Required. Legal Documentation: NIT & DPI Join our team and be part of a dynamic environment where you can develop your financial expertise and provide exceptional service to clients!.

-Requerimientos- Educación mínima: Bachillerato / Educación Media
años de experiencia
Idiomas: Inglés
Edad: A partir de 18 años
Conocimientos: Servicio al cliente, Atención al cliente
Palabras clave: servicio, service, especialista